Office Policies
Our office policies aim to promote therapeutic relationships and foster connection, collaboration, and trust. A summary of office policies is included below. If you wish to view all office policies, please contact our office. Otherwise, the full list of office policies will be provided through the portal after your intake appointment is scheduled.
Appointments
Due to national licensing requirements, clients must be physically located in a state in which their provider is licensed at the time of all appointments.
All virtual appointments are conducted through video. Clients must ensure their equipment is functioning properly prior to their appointment.
Clients are expected to schedule their next appointment at the end of the session with their provider.
Clients will be charged for no shows (missed appointments) and for appointments cancelled or rescheduled with less than 48 hours of notice.
The no show/late cancellation fee is an out-of-pocket expense, as insurance companies cannot be billed for missed appointments.
Debit Card/Credit Card on File
Clients are required to have a valid debit card or credit card on file at all times. The card details will be saved for future transactions.
The card on file will NOT be charged without permission EXCEPT in the following cases:
Copays - For any copay that is not paid by 4 p.m. PST the day before my appointment.
Outstanding balances - For any balance that is not paid by 4 p.m. PST the day before my appointment.
Late cancellations - For any appointment cancelled with less than 48 hours of notice.
No-shows - For any appointment that I do not show up for at the scheduled time.
Past due bills - For any bill that is more than 21 days past due.
Terminating Services - For current or future invoices that have not been paid on the date of my last appointment with the provider.
Termination of Treatment
Clients may be discharged from treatment for failure to comply with office policies, for exhibiting aggressive behaviors toward providers or administrative staff, for balances that have not been paid within 60 days of receipt, and for noncompliance with appointments and treatment.
Treatment may be terminated at the discretion of providers if clients “no show” to two consecutive appointments or if clients “no show” to three appointments in a calendar year.
Unless otherwise agreed upon, clients must have an appointment with their provider a minimum of every 90 days to be considered active in treatment. Clients must remain active in treatment for ongoing care to include medication refills.
If treatment is terminated for any reason, clients may reach back out to Mindful Mental and Behavioral Health PLLC to inquire about re-establishing care. The option to re-establish care will be at the providers' discretion.